@font-face{font-family:"Raleway";font-weight:400;font-display:swap;src:url("/fonts/raleway-400.woff2") format("woff2")}
@font-face{font-family:"Raleway";font-weight:500;font-display:swap;src:url("/fonts/raleway-500.woff2") format("woff2")}
@font-face{font-family:"Raleway";font-weight:600;font-display:swap;src:url("/fonts/raleway-600.woff2") format("woff2")}
@font-face{font-family:"Raleway";font-weight:700;font-display:swap;src:url("/fonts/raleway-700.woff2") format("woff2")}

:root{
  --navy:#0A1128;--navy-2:#0D1B3E;--navy-3:#123063;--cyan:#00D4FF;
  --page:#F5F7FB;--white:#fff;--border:#DDE3EE;--border-strong:#C9D2E1;--hairline:#EDF1F7;
  --text:#2A3550;--muted:#5A6782;--subtle:#9AA8C2;--error:#B42318;--hover:#F8FAFD;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--page);color:var(--text);font-family:"Raleway",system-ui,sans-serif;font-size:14px;line-height:1.5;font-variant-numeric:lining-nums tabular-nums}
button,input,select,textarea{font:inherit;font-variant-numeric:inherit;color:inherit}
a{color:var(--navy-3);text-underline-offset:2px}
h1,h2,h3{margin:0;color:var(--navy);font-weight:600}
h1{font-size:26px;line-height:1.2;letter-spacing:-.02em}
h2{font-size:16px}
:focus-visible{outline:2px solid var(--navy);outline-offset:2px}
.sidebar :focus-visible,.login-brand :focus-visible{outline-color:#fff}
[hidden]{display:none!important}
.boot{padding:60px 20px;text-align:center;color:var(--muted)}
.muted{color:var(--muted)}
.small{font-size:12px}
.eyebrow{font-size:12px;font-weight:700;letter-spacing:.15em;text-transform:uppercase;color:var(--navy-3)}
.error{color:var(--error);font-size:13px;font-weight:500}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

/* Buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:38px;padding:0 18px;border:1px solid var(--border-strong);border-radius:50px;background:#fff;color:var(--navy);font-weight:600;white-space:nowrap;cursor:pointer;text-decoration:none}
.btn:hover{border-color:var(--navy)}
.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.primary:hover{background:var(--navy-3);border-color:var(--navy-3)}
.btn.small{min-height:32px;padding:0 12px;font-size:13px}
.btn.block{width:100%;min-height:46px}
.btn:disabled{opacity:.55;cursor:default}
.link{border:0;padding:0;background:none;color:var(--navy-3);font-weight:600;text-decoration:underline;text-underline-offset:2px;cursor:pointer}

/* Forms */
label.field{display:flex;flex-direction:column;gap:6px;min-width:0}
.label{font-size:13px;font-weight:600;color:var(--navy)}
input[type=text],input[type=email],input[type=number],input[type=search],select,textarea{width:100%;min-height:40px;padding:8px 12px;border:1px solid var(--border-strong);border-radius:8px;background:#fff;color:var(--navy);font-size:14px}
textarea{min-height:130px;resize:vertical;line-height:1.5}
input.invalid,select.invalid,textarea.invalid{border-color:var(--error)}
.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}
.stack{display:flex;flex-direction:column;gap:16px}
.row{display:flex;flex-wrap:wrap;gap:10px;align-items:center}
.between{justify-content:space-between}

/* Login */
.login{min-height:100vh;display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);background:#fff}
.login-brand{padding:48px;background:linear-gradient(140deg,#0A1128 0%,#0D1B3E 55%,#123063 100%);color:#E8EEF8;display:flex;flex-direction:column;justify-content:space-between;gap:32px}
.login-brand h1{color:#fff;font-size:40px;line-height:1.12;max-width:440px}
.login-brand .line{width:90px;height:6px;border-radius:3px;background:var(--cyan);margin-bottom:20px}
.login-brand p{max-width:420px;margin:14px 0 0;color:#C6D1E5;font-size:16px;line-height:1.55}
.wordmark{display:block;height:30px;width:auto;align-self:flex-start}
.login-main{display:flex;align-items:center;justify-content:center;padding:40px 24px}
.login-card{width:100%;max-width:380px;display:flex;flex-direction:column;gap:18px}
.login-card h2{font-size:24px;letter-spacing:-.02em}
.login-card input{min-height:48px}
.code-input{text-align:center;font-size:28px!important;font-weight:700;letter-spacing:.4em;padding-left:.4em!important}

/* Shell */
.shell{display:flex;min-height:100vh}
.sidebar{position:sticky;top:0;height:100vh;width:248px;flex:0 0 248px;background:var(--navy);color:#E8EEF8;display:flex;flex-direction:column;overflow-y:auto;z-index:50;transition:transform .25s ease}
.side-head{padding:22px 20px 18px;border-bottom:1px solid #ffffff1a}
.side-head .sub{margin-top:6px;font-size:12px;font-weight:700;letter-spacing:.15em;text-transform:uppercase;color:var(--cyan)}
.side-nav{padding:14px 12px;display:flex;flex-direction:column;gap:2px;flex:1}
.side-nav a{position:relative;display:flex;align-items:center;gap:12px;min-height:40px;padding:0 10px 0 14px;border-radius:8px;color:#C6D1E5;font-weight:500;text-decoration:none}
.side-nav a:hover{background:var(--navy-2);color:#fff}
.side-nav a.active{background:var(--navy-3);color:#fff;font-weight:600}
.side-nav a.active::before{content:"";position:absolute;left:0;top:9px;bottom:9px;width:3px;border-radius:3px;background:var(--cyan)}
.side-nav svg,.icon{width:18px;height:18px;flex:0 0 18px;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round}
.side-nav .count{margin-left:auto;min-width:22px;height:20px;padding:0 6px;border-radius:10px;background:#ffffff1f;color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}
.side-foot{padding:16px 20px 20px;border-top:1px solid #ffffff1a;display:flex;flex-direction:column;gap:12px}
.me{display:flex;align-items:center;gap:10px;min-width:0}
.avatar{width:34px;height:34px;flex:0 0 34px;border-radius:50%;background:var(--navy-3);color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}
.me .name{display:block;font-size:13px;font-weight:600;color:#fff;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.me .role{display:block;font-size:12px;color:var(--subtle);text-transform:capitalize}
.signout{align-self:flex-start;border:0;padding:0;background:none;color:#C6D1E5;font-size:13px;font-weight:600;text-decoration:underline;text-underline-offset:2px;cursor:pointer}
.signout:hover{color:#fff}
.backdrop{position:fixed;inset:0;background:rgba(10,17,40,.55);z-index:40}
main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{position:sticky;top:0;z-index:30;min-height:60px;display:flex;align-items:center;gap:12px;padding:0 24px;background:#fff;border-bottom:1px solid var(--border)}
.topbar .title{flex:1;min-width:0;font-size:15px;font-weight:600;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.menu-btn{display:none;width:38px;height:38px;flex:0 0 38px;border:1px solid var(--border);border-radius:8px;background:#fff;align-items:center;justify-content:center;cursor:pointer}
.search{position:relative;flex:0 1 280px;min-width:140px}
.search svg{position:absolute;left:12px;top:11px;width:16px;height:16px;color:var(--muted)}
.search input{min-height:38px;padding-left:36px;border-color:var(--border);border-radius:50px;background:var(--page)}
.content{width:100%;max-width:1480px;margin:0 auto;padding:24px;display:flex;flex-direction:column;gap:20px}
.page-head{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:16px}
.page-head>div:first-child{display:flex;flex-direction:column;gap:4px;min-width:0}

/* Cards */
.card{background:#fff;border:1px solid var(--border);border-radius:12px;min-width:0}
.card.pad{padding:18px 20px;display:flex;flex-direction:column;gap:14px}
.card-head{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:4px 8px}
.two{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-start}
.two>*{flex:1 1 380px}
.two>.wide{flex:2 1 520px}
.two.stretch{align-items:stretch}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(135px,1fr));gap:12px}
.kpi{display:flex;flex-direction:column;gap:6px;padding:16px 18px;background:#fff;border:1px solid var(--border);border-radius:12px;color:inherit;text-decoration:none}
a.kpi:hover{border-color:var(--navy-3)}
.kpi .k-label{font-size:12px;font-weight:600;color:var(--muted)}
.kpi .k-value{font-size:30px;line-height:34px;font-weight:600;letter-spacing:-.02em;color:var(--navy)}
.kpi .k-value.bad{color:var(--error)}
.kpi .k-value.warn{color:#8A4300}
.kpi .k-value.good{color:#1E6B3C}
.kpi .k-sub{font-size:12px;color:var(--muted)}

/* Badges */
.badge{display:inline-flex;align-items:center;gap:6px;min-height:22px;padding:0 9px;border-radius:11px;font-size:12px;font-weight:600;white-space:nowrap}
.dot{width:7px;height:7px;border-radius:50%;background:currentColor;flex:0 0 7px}
.p-P1{background:#FDE8E4;color:#A3220C}.p-P2{background:#FFEEDD;color:#8A4300}.p-P3{background:#E6F0FF;color:#123063}.p-P4{background:#F0F2F6;color:#4A5670}
.s-Open{background:#E6F0FF;color:#123063}.s-Assigned{background:#EFEAFB;color:#4C2A85}.s-In-Progress{background:#DDF6FC;color:#035E73}.s-Pending-Customer{background:#FFF3D6;color:#7A5200}.s-Resolved{background:#E3F5EA;color:#1E6B3C}.s-Closed{background:#EEF2F8;color:#4A5670}
.sla-breached{background:#FDE8E4;color:#B42318}.sla-risk{background:#FFEEDD;color:#8A4300}.sla-ok,.sla-met{background:#E3F5EA;color:#1E6B3C}.sla-paused{background:#EEF2F8;color:#4A5670}
.dot-Open{background:#3D6FD1}.dot-Assigned{background:#7A5AC8}.dot-In-Progress{background:#00B5DB}.dot-Pending-Customer{background:#E0A100}.dot-Resolved{background:#2E9E5B}.dot-Closed{background:#9AA8C2}

/* Dashboard */
.workload{display:grid;grid-template-columns:minmax(90px,150px) minmax(0,1fr) 88px;align-items:center;gap:12px}
.workload .who{display:flex;flex-direction:column;min-width:0}
.workload .who b{font-weight:600;color:var(--navy);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.bar{height:10px;border-radius:5px;background:#EEF2F8;overflow:hidden}
.bar>div{height:100%;border-radius:5px;background:var(--navy-3)}
.bar>div.over{background:#E5391C}
.bar>div.high{background:#F08A24}
.life-bar{display:flex;height:12px;border-radius:6px;overflow:hidden;gap:2px;background:#EEF2F8}
.life-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:4px 12px}
.life-grid a{display:flex;align-items:center;gap:8px;min-height:34px;padding:0 8px;border-radius:8px;color:var(--text);text-decoration:none}
.life-grid a:hover{background:var(--page)}
.life-grid .swatch{width:10px;height:10px;border-radius:50%}
.life-grid .name{flex:1;font-size:13px}
.life-grid b{color:var(--navy)}
.watch{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;padding:12px 20px;border-top:1px solid var(--hairline);color:inherit;text-decoration:none}
.watch:hover{background:var(--hover)}
.watch .subj{display:block;font-weight:500;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chart{display:flex;align-items:flex-end;gap:6px;height:170px;padding-top:10px}
.chart .col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:6px;height:100%;min-width:0;font-size:10px;color:var(--muted)}
.chart .col i{display:block;width:100%;max-width:22px;min-height:2px;background:var(--navy-3);border-radius:4px 4px 0 0}
.chart .col.today i{background:var(--cyan)}
.empty{padding:40px 20px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:10px}
.empty b{font-size:15px;font-weight:600;color:var(--navy)}
.empty.dashed{background:#fff;border:1px dashed var(--border-strong);border-radius:12px}

/* Ticket list */
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{height:32px;padding:0 12px;border:1px solid var(--border-strong);border-radius:50px;background:#fff;color:var(--navy);font-size:13px;font-weight:600;white-space:nowrap;cursor:pointer}
.chip.on{background:var(--navy);border-color:var(--navy);color:#fff}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:center;padding:12px;background:#fff;border:1px solid var(--border);border-radius:12px}
.filters .q{flex:1 1 240px}
.filters select{width:auto;flex:0 1 auto;min-height:38px;font-size:13px}
.ttable{width:100%;border-collapse:collapse;font-size:13px}
.ttable th{padding:10px 8px;background:var(--hover);border-bottom:1px solid var(--border);font-size:11px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);text-align:left;white-space:nowrap}
.ttable td{padding:10px 8px;border-bottom:1px solid var(--hairline);vertical-align:middle}
.ttable tbody tr:last-child td{border-bottom:0}
.ttable tbody tr{cursor:pointer}
.ttable tbody tr:hover{background:var(--page)}
.ttable .ref a{font-weight:700;color:var(--navy-3);text-decoration:none;white-space:nowrap}
.ttable .ref a:hover{text-decoration:underline}
.ttable .subj-cell{width:100%;max-width:0;min-width:220px}
.ttable .subj{font-weight:500;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ttable .subj-cell .small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ttable .clip{max-width:120px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.table-wrap{overflow-x:auto}
.tcards{display:none;flex-direction:column;gap:8px}
.tcard{display:flex;flex-direction:column;gap:8px;padding:14px;background:#fff;border:1px solid var(--border);border-radius:12px;color:inherit;text-decoration:none}
.tcard .top{display:flex;justify-content:space-between;gap:8px;font-size:12px;font-weight:700;color:var(--navy-3)}
.tcard .subj{font-weight:600;color:var(--navy)}

/* Priority choice */
.prio-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:8px}
.prio{position:relative;display:flex;flex-direction:column;gap:4px;padding:12px;border:1px solid var(--border);border-radius:12px;background:#fff;cursor:pointer}
.prio input{position:absolute;opacity:0;width:1px;height:1px}
.prio:has(input:checked){border-color:var(--navy);box-shadow:0 0 0 1px var(--navy);background:var(--hover)}
.prio:has(input:focus-visible){outline:2px solid var(--navy);outline-offset:2px}
.prio .top{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:700;color:var(--navy)}
.prio .desc{font-size:12px;line-height:16px;color:var(--muted)}
.prio .target{font-size:11px;font-weight:600;color:var(--navy-3)}
.pd-P1{background:#E5391C}.pd-P2{background:#F08A24}.pd-P3{background:#5A7BB5}.pd-P4{background:#9AA8C2}

/* Files */
.drop{display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:12px 14px;border:1px dashed var(--border-strong);border-radius:8px;background:var(--hover);color:var(--muted);font-size:13px}
.drop.drag{border-color:var(--navy);background:#E6F0FF}
.file-list{display:flex;flex-direction:column;gap:6px}
.file{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:6px 10px;border:1px solid var(--border);border-radius:8px;font-size:13px;min-width:0}
.file span{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.attach-chip{display:inline-flex;align-items:center;gap:6px;max-width:100%;padding:4px 10px;border:1px solid var(--border);border-radius:14px;background:#fff;font-size:12px;font-weight:600;color:var(--navy-3);text-decoration:none}
.attach-chip:hover{border-color:var(--navy-3)}

/* Ticket detail */
.back{align-self:flex-start;font-weight:600;font-size:13px}
.detail{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px;align-items:start}
.side-stack{display:flex;flex-direction:column;gap:16px}
.thread{display:flex;flex-direction:column}
.msg{display:flex;gap:12px;padding:16px 20px;border-top:1px solid var(--hairline)}
.msg:first-child{border-top:0}
.msg.note{background:#FFF9E8}
.msg .avatar{background:#EEF2F8;color:var(--navy-3)}
.msg.staff .avatar{background:var(--navy-3);color:#fff}
.msg .body{min-width:0;flex:1;display:flex;flex-direction:column;gap:6px}
.msg .meta{display:flex;flex-wrap:wrap;gap:4px 8px;align-items:baseline}
.msg .meta b{font-weight:600;color:var(--navy)}
.msg .text{white-space:pre-wrap;overflow-wrap:anywhere;color:var(--text);line-height:1.55}
.tag-note{font-size:11px;font-weight:700;letter-spacing:.06em;color:#7A5200}
.composer{padding:16px 20px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:12px}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);flex-wrap:wrap}
.tab{height:38px;padding:0 14px;border:0;border-bottom:2px solid transparent;background:none;color:var(--muted);font-weight:600;cursor:pointer;margin-bottom:-1px;text-decoration:none;display:inline-flex;align-items:center}
.tab.on{color:var(--navy);border-bottom-color:var(--navy)}
.composer.note-mode textarea{background:#FFFDF5;border-color:#E0A100}
.check{display:flex;align-items:center;gap:8px;font-size:13px;cursor:pointer}
.check input{width:16px;height:16px;flex:0 0 16px}
.dl{display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px 14px;margin:0;font-size:13px}
.dl dt{color:var(--muted)}
.dl dd{margin:0;color:var(--navy);overflow-wrap:anywhere}
.timeline{display:flex;flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;max-height:340px;overflow-y:auto}
.timeline li{font-size:12.5px;line-height:1.4;padding-left:14px;position:relative}
.timeline li::before{content:"";position:absolute;left:0;top:6px;width:6px;height:6px;border-radius:50%;background:var(--subtle)}
.notice{padding:14px 16px;border-radius:12px;display:flex;flex-direction:column;gap:10px}
.notice.warn{background:#FFF3D6;color:#5C3E00}
.notice.ok{background:#E3F5EA;color:#14522C}
.notice b{font-weight:700}

/* Admin */
.admin-table td,.admin-table th{white-space:nowrap}
.admin-table tbody tr{cursor:default}
.admin-table tbody tr:hover{background:none}
.inactive{opacity:.55}
.sla-grid{display:grid;grid-template-columns:90px minmax(90px,1fr) minmax(90px,1fr);gap:10px;align-items:center;max-width:460px}
.cat-list{display:flex;flex-wrap:wrap;gap:6px}
.cat{display:inline-flex;align-items:center;gap:6px;padding:4px 6px 4px 12px;border:1px solid var(--border);border-radius:14px;font-size:13px}
.cat button{width:20px;height:20px;border:0;border-radius:50%;background:#EEF2F8;cursor:pointer;line-height:1}
.status-line{display:flex;align-items:center;gap:8px;font-size:13px}
.status-line .dot.on{background:#2E9E5B}
.status-line .dot.off{background:#9AA8C2}
.status-line .dot.bad{background:#E5391C}
.modal-back{position:fixed;inset:0;z-index:60;background:rgba(10,17,40,.55);display:flex;align-items:center;justify-content:center;padding:16px}
.modal{width:100%;max-width:460px;max-height:90vh;overflow-y:auto;background:#fff;border-radius:12px;padding:22px;display:flex;flex-direction:column;gap:16px}

.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);z-index:70;max-width:calc(100vw - 32px);padding:10px 18px;border-radius:50px;background:var(--navy);color:#fff;font-size:14px;font-weight:600;box-shadow:0 8px 24px rgba(10,17,40,.3)}
.toast.bad{background:#A3220C}

@media (max-width:1080px){
  .detail{grid-template-columns:minmax(0,1fr)}
}
@media (max-width:900px){
  .sidebar{position:fixed;left:0;transform:translateX(-100%)}
  .sidebar.open{transform:none}
  .menu-btn{display:flex}
  .topbar{padding:0 16px}
  .content{padding:16px}
  .login{grid-template-columns:minmax(0,1fr)}
  .login-brand{padding:28px 24px}
  .login-brand h1{font-size:28px}
  .login-brand p{display:none}
  .login-main{align-items:flex-start}
  .table-view{display:none}
  .tcards{display:flex}
  .topbar .search{display:none}
  .filters select{flex:1 1 140px}
}
@media (prefers-reduced-motion:reduce){.sidebar{transition:none}}
.ttable th:first-child,.ttable td:first-child{padding-left:14px}